Delivery & Returns
We provide nationwide free delivery right at your doorstep on all orders above Rs.1,000/- orders below this threshold are charged Rs.150/- as delivery charges. We strive to ensure that our shipments reach you as early as possible, therefore, all orders received before 4pm are dispatched the same day and get delivered within 24-96 hours after dispatch. Customized products can take additional time of up to 24 hours as we personalize them for you.
An order once confirmed is dispatched on priority so that it reaches you as soon as possible. Unexpected delays can occur due to unforeseen reasons like law and order situation or weather conditions. If you are moving from your location or have ordered product(s) for a specific occasion we recommend to give at least 24-48 hours margin than the usual delivery time. If for some reason you don’t receive your order within the allotted time, you track your order here, or can get in touch with our customer services representatives so that we can take the necessary steps to have your order delivered to you as soon as possible.
Return and Exchange
While we always aim and ensure to provide you with the best products and customer service, we can understand that there will be times when you may wish to return or exchange a product you purchased from us. We offer a 15 days return / exchange for your complete satisfaction subject to conditions below.
If you wish to return a product we will credit your account on Fasilite with the amount you paid as Store Credit. Store Credit is like pre paid credit and will automatically adjust your order total whenever you shop again in future on Fasilite.
To initiate the return process,
Go to My Account and click on the view order button of the respected Order ID, click return button for the product you wish to return, fill in the details and your Return Request will be submitted. Our customer services representatives will then get in touch with you to process your request. Alternatively you can contact our customer services representatives to initiate the return. Once the product reaches our premises, undergoes inspection and is in line with our return/exchange conditions the Store Credit allocated in your account as available balance will become current balance that you will be able to then use.
Product(s) you wish to return will have to be returned to our warehouse in Karachi, by any track able courier service. If in Karachi we will pick up the product(s) you wish to return from your address.
If you wish to exchange a product with a different size or color we will send a you a one time free replacement, subject to conditions mentioned below.
To initiate the return process,
Go to My Account and click on the view order button of the respected Order ID, click return button for the product you wish to return, fill in the details and your Exchange Request will be submitted. Our customer services representatives will then get in touch with you to process your request. Alternatively you can contact our customer services representatives to initiate the exchange. Once the product reaches our premises, undergoes inspection and is in line with our return/exchange conditions than your replacement order will be dispatched.
Product(s) you wish to exchange will have to be returned to our warehouse in Karachi, by any track able courier service. If in Karachi we will pick up the product(s) you wish to exchange upon delivery of your replacement from your address.
Return and Exchange Conditions:
- Product(s) can be returned/exchanged within 15 days of order delivery,
- Product(s) must be unused, unwashed and in an undamaged condition,
- You are welcome to try on a product(s) but please take adequate measure to preserve its new condition,
- Product(s) must be in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box),
- It is your duty to ensure proper packing of the product(s) so that they reach our premises safely,
- Please ensure that the product packing is not tapped directly by the courier, use the courier box or flyer to put the product(s),
- Under garments (excluding top wear) and customized product(s) cannot be returned or exchanged,
- Cost of courier to send the product(s) back to our premises will be borne by customer,
- In case the product(s) delivered were incorrect or faulty the cost of courier will be refunded in form of Reward Points upon presenting the proof of payment,
- In case you have purchased product(s) which had a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product(s) as well,
- In case you have purchased product(s) in bundle/combo and you wish to return the main product, then you will have to return the discounted product(s) as well, failure to do so will result in reversal of the free/discounted product(s) to full price and Store Credit issued will be subtracted with the difference,
- Delivery charges are non-refundable,
- Product(s) sold in sale or promotions do not qualify for a free return. This does not, however, disqualify your right to return or exchange the product(s), you can return the product as long as you are baring the cost of courier/carriage and any other costs that might be incurred while fulfilling your return/exchange request,
- Product(s) that are sold on a final clearance sale are full and final, they do not qualify for any returns or exchanges, unless they are damaged or have any manufacturing defect not informed during confirmation of your order,
- Kindly refer to the return and exchange policy mentioned for each product on the product(s) page, it has to be viewed in accordance with the policy mentioned here. In case the policy mentioned here does not match the one provided for individual product the decision taken of our customer representatives will be final,
- This policy can be updated with time, it is therefore, recommended to over view it time to time you order.
Have questions? Please feel free to give our customer services representatives a call on 021-3824-5483 or leave us a message.